Cigars International Reviews

Avoid this company over 13 businesses days still have not received cigars. Shipping from Pennsylvania to South Carolina should not take that long. They blame the USPS but they shipped it via UPS.

I have used JR Cigar in the past and let me tell you, I'll be going with CI from now on.
1: they have a great supply like JR but have way better cigars at better prices. I ordered 10 Macanudo Inspirado for under $3 per cigar. Oh Yes!!
2: they offer a better First Responder discount or which I am
3: they arrived sooner than expected, when does that happen?
As well as having a great location in Tampa Bay, which I frequent, with attentive attractive bartenders (I don't drink) that remember your drink when you return. Love these guys, buy from Cigar International
J-

I ordered 3 boxes of cigars and added UPS next day delivery. I got my order 1 week later. During my wait - I emailed customer ( no)- service 3 times, asking about the status of my order. No Response!! This company doesn't care about the customers. I will go back to HOLTS, Thompson, Famous smokes or many other online cigar retailers. What a joke!!!! Oh- by the way, have you noticed there are no bad reviews on their website? Buyer Beware****

benn a customer for years and spent thousands. But to get customer services you can`t get through. Was put on hold for 20 minutes three times in a row . Never informed of delays.

Their bandidos sweet and smooth cigarillos are the perfect daily smoke. Would give it 5 stars but it’s always on backorder. That’s how good it is.

Been a custome for years, I order every month and I have been very satisfied. I ordered a box of my usual cigars. They are less than $50. I received my order in a couple of days, this is where it gets wierd. I received a box of $200 cigars! You ask, why is this guy complaining. I've always tried to do things correctly. I figured if I called, they would send me my plain old cigars and they would send me a shipping lable for the more expensive ones. I've been trying for days and can't get through to customer service, no one even answers the order phone and no response to e-mail. I finally called one of their stores, they gave me the number of the main office, got switched to voicemail for the operator, again no return call. I am about out of my "cheap" cigars, now it's time to start smoking the expensive ones, I have a feeling that they will be wasted on me! for those of you that are interested, this is the main number, 484 285 0400, you can leave your message on that one. Guess it's time to try one of the other companies. I hope that their customer service improves.

Have been a customer for over 25 yrs. recently I noticed a $16.15 charge on my card .. I called C I and they said I joined their puro perks club ?? I don't recall being asked if I wanted to join such a club they stated that I clicked on the join button back in June 22 . I have not purchased anything from CI in several months. they have not refunded my card so I canceled my credit card and will not buy from CI anymore. check your statements to see if they did the same to you. What a shame they do business this way.

Not sure what has happened to CI, no shipping, twelve days since order and still not shipped. no email response, twenty eight minutes on hold for customer service no answer. Paid extra for a quicker delivery service on last order and CI still shipped by slow boat.
DON'T GET FRUSTRATED, BUY FROM ANOTHER SELLER!!!!!

I have been a CI customer for 10 plus years. I spend roughly $2500 a year. However the customer service terrible. I was on hold for 48 minutes. Then I was informed my order being past the delivery date 8/11/22 on the UPS tracking site was my fault because I chose the $7.99 shipping. By the way it was ordered on 8/5/22 and I live in Ohio, you could walk it here in 6 days. I kept hearing policy.......100 times. Your policy = bad customer service. I will spend my money else where.

I ordered on 7.10.22 and it was processed on 7.11.22 and shipped. I paid for the CIsaver shipping 2-6 days. This is the UPS Suresaver program that is passed off to the USPS for delivery.
My packaged arrived at the postal distribution center in my home town in 3 days, acually a day early according to an update from UPS with a tracking number for the USPS. That number shows it was never rreceived and drops off the map.
I called CI customer service and after being on hold for over 2 hrs hung up and sent an email via MY Account daily for a week with no response or reply. I kept calling and on 7.21.22 I finally got a representive who created a replacement order.
I got an update on 7.22.22 where a label was created and finally my package was on its way. Last night 7.25.22 I get an update from UPS that there has been a delay on my package. (iunbelievalbe), so I called CI this morning 7.26.22. and was told there is an issue in their warehouse and that's all the rep could tell me.
I might add that I called UPS on the 1st order and was told by them that I could not trace my package, because I was not the shipper.
I have been buying from CI for years and I agree with everyone else that CI's customer service is not the same and I am reluctent as to whether I will order from them again.
I have disputed payment until I see that they are fullfilling my order.